Three Reasons Why Your Company Should Use A Live Answering Service

Written by Business magazine. Posted in Answering service for small business, Answering service maryland, Call centers maryland

24 hour live answering service

When a business is running well, there will be plenty of customers at the ready, asking questions and hoping for assistance. This is a good thing — it means that your company is successful, and perhaps even expanding. But it does present a certain problem: how do you answer questions at all hours of the day and night? How do you provide your customers with great customer service after hours? Many business owners, unfortunately, simply set up answering machines or automated answering services. The former is incredibly ineffective, as most callers will simply get frustrated and not leave a message at all. In fact, 80% of callers would rather hang up than leave a message for a business when directed to voicemail. The latter option is a bit better, but not by much; automated responses often