The concept of “business hours” is changing. It used to be nine-to-five — now it’s pretty much whenever the Earth is orbiting the Sun. More people are getting connected and staying connected than ever before in human history, and that means that any business that wants to compete needs to be open 24/7. And with over 90% of Americans within reach of their mobile device all the time, your telephone answering service needs to be up to snuff.
“I don’t need a phone answering service. I’ve already got voicemail.”
Of course you have voicemail. Everyone has voicemail. Your great grandmother has voicemail. And you know what else? Four out of five customers will simply hang up on you if your phone system sends them to voicemail. Your customers (and y