Your clients and customers have varying degrees of patience when it comes to the phone calls they make. Sometimes, in fact, the patience that a client may have for being put on hold may have nothing to do with the services you are offering but instead reflect what is been going on during the rest of their day.
At a time when political phone calls are ramping up in the last few weeks before the 2016 Presidential election, for instance, it is understandable that many clients and customers will not tolerate being put on hold. And while some companies may think that are offering their calling customers a series of very viable menu choices is a step above and beyond being put on hold, this is not always how customers and clients receive these robotic choices.
in fact, customers who have had the